Returns & Exchanges
At Jimmy Joy, we want you to be completely satisfied with your sustainable nutrition; if our meals don't meet your expectations, you can return unopened items within 30 days.
Contact Support
Email our customer service team at [email protected] with your order number and the reason for your return to initiate the process.
Prepare the Package
Ensure the items are unopened, in their original packaging, and securely packed in a shipping box to prevent damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the products back to our distribution center in Amsterdam.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a full refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing